Complaint Handling Procedure
What is a complaint?
With complaints we mean any insatisfaction that demands response. If a person contacts Futuraskolan with a complaint , it is always going to be a complaint regardless of what the staff thinks about it. Complaints come from unfullfilled expectations and lack of expected
attitudes.
There are several ways to make a complaint:
• Oral directly to any of Futuraskolan managers or staff
• By telephone
• Written by e- mail, letter or form.
What happens next?
After receiving and registering the complaint ,you will be contacted latest after 3 weeks to be informed about which procedures were taken in order to take care of the problem. We expect taht you will be happy with the actions taken and if this is the case, we close the matter.
At least once a year the principal will gather all the registered complaints and will come up with a plan to prevent those in the future.
If someone feels that the complaints were not handled properly / satisfactorily , please contact the main office.
Peter Bergström ( CEO ) 076- 724 32 44
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